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Refund Policy

Refund Policy – Longevity GP

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At Longevity GP, we strive to provide high-quality medical care and clear communication regarding fees and services. Our refund policy is designed to be fair and transparent for both patients and the clinic.

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1. Consultation Fees

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  • Fees for consultations (in-person or telehealth) are for the time, expertise, and clinical service provided by the doctor.

  • Once a consultation has occurred, fees are non-refundable, regardless of the outcome or diagnosis.

  • If you are dissatisfied with your care, we encourage you to discuss your concerns with us directly. We are committed to continuous improvement and patient satisfaction.

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2. Prepaid Services (e.g., Health Packages, Screenings, or Preventive Plans)

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  • If you have prepaid for a service or health plan and wish to cancel before it begins, a full refund may be provided, minus any administrative or booking fees already incurred.

  • If services have partially commenced, a pro-rata refund may be considered based on the number of services used.

  • Once a package is fully delivered, no refund is available.

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3. Missed Appointments / Late Cancellations

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  • Cancellations made with less than 24 hours’ notice incur a cancellation fee.

  • Missed appointments without any notice are non-refundable and will attract a full consultation fee.

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4. Medical Procedures / Testing

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  • If a medical procedure or investigation is cancelled by the patient with at least 24 hours’ notice, a refund may be issued, less any irrecoverable costs (e.g., consumables ordered or pathology booked).

  • If you do not attend your booked procedure or test, fees are non-refundable.

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5. Products or Supplements (if applicable)

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  • For physical products purchased through the clinic (e.g., supplements, devices), unopened items in original condition may be returned within 14 days of purchase for a full refund or exchange.

  • Opened or used products cannot be refunded unless faulty or damaged at the time of sale.

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6. Payment Disputes

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  • If you believe you have been incorrectly charged or billed, please contact our reception staff within 7 days of the transaction.

  • We will review the concern promptly and provide a written response. Refunds or adjustments will be made if an error is confirmed.

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7. How Refunds Are Issued

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  • Approved refunds will be processed via the original payment method.

  • Please allow up to 7 business days for the refund to appear in your account.​

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