Refund Policy

Refund Policy – Longevity GP

At Longevity GP, we strive to provide high-quality medical care and clear communication regarding fees and services. Our refund policy is designed to be fair and transparent for both patients and the clinic.

1. Consultation Fees

Fees for consultations (in-person or telehealth) are for the time, expertise, and clinical service provided by the doctor.
Once a consultation has occurred, fees are non-refundable, regardless of the outcome or diagnosis.
If you are dissatisfied with your care, we encourage you to discuss your concerns with us directly. We are committed to continuous improvement and patient satisfaction.

2. Prepaid Services

If you have booked a service and wish to cancel it greater than 24 hours before commencement of the service, a full refund may be provided, minus any administrative or booking fees already incurred. A member cancelling with greater than 24 hours notice will not lose any benefit.
Cancellation of an appointment within 24 hours will not be eligible for a refund and will be deducted from any membership benefit.
Once a membership plan has been commenced by the initial clinic consultation no refund is available.

3. Missed Appointments / Late Cancellations

If you have booked a service and wish to cancel it with at least 24 hours notice, a full refund may be provided, minus any administrative or booking fees already incurred. A member cancelling with greater than 24 hours notice will not lose any benefit.
Cancellation of an appointment within 24 hours will not be eligible for a refund and will be deducted from any membership benefit.
Missed appointments are treated the same as a late cancellation - no refund.

4. Medical Procedures / Testing

If a medical procedure or investigation is cancelled by the patient with at least 24 hours’ notice, a refund may be issued, less any irrecoverable costs (e.g., consumables ordered or pathology booked).
If you do not attend your booked procedure or test, fees are non-refundable.

5. Products or Supplements (if applicable)

For physical products purchased through the clinic (e.g., supplements, devices), unopened items in original condition may be returned within 14 days of purchase for a full refund or exchange.
Opened or used products cannot be refunded unless faulty or damaged at the time of sale.

6. Payment Disputes

If you believe you have been incorrectly charged or billed, please contact our reception staff within 7 days of the transaction.
We will review the concern promptly and provide a written response. Refunds or adjustments will be made if an error is confirmed.

7. How Refunds Are Issued

Approved refunds will be processed via the original payment method.
Please allow up to 7 business days for the refund to appear in your account.